ORDERS & PAYMENT
- How do I initiate a return or exchange?
- Please visit our RETURN & EXCHANGE PORTAL and follow the prompts for easy returns and exchanges.
- We also have a very helpful RETURN AND EXCHANGE POLICY PAGE
- Is there a return fee?
- Returns requesting a refund will be charged a $9.95 flat rate shipping label fee that will be deducted from your total refunded amount.
- Returns requesting an exchange will not be charged a flat rate shipping label fee.
- A $1.50 restocking fee will be applied to the total refund amount if items are not returned in their original condition (unworn, unwashed, with tags attached, in its resealable polybag, and hanger.)
- Can I change or cancel my order?
- Yes, we can make changes or cancellations to orders before they have been shipped out. Please contact our customer service team at: Info@Frenchmauve.com
- I received a faulty item, what do I do?
- We're very sorry to hear that your item is faulty and we would love to resolve this issue for you. Please contact our customer service team with your order number and images of the damage to: Info@Frenchmauve.com
- Can I return sale items?
- Sale items are returnable for the exception of items marked as "FINAL SALE" which are non-returnable and non-exchangeable.
- All items that are 50% off or more are considered Final Sale and are not eligible for a return, exchange or price adjustment.
SHIPPING & DELIVERY
- Regarding Shippings:
- We offer free ground shipping on all domestic orders over $100 before taxes within the continental U.S excluding Hawaii and Alaska. Orders under $100 will be charged a shipping fee based on your preference and location.
- We currently work with UPS & FedEx ground courier services and they do not deliver to PO Boxes as they do not guarantee delivery.
- Once my order is processed, how soon will my order ship?
- We work hard to process all orders as quickly as possible! As a small team, we strive to ship within 1-3 business days of your order date. Orders placed after 3PM PST will be shipped the following business day.
- We do not ship on weekends and Holidays.
- FRENCHMAUVE is not responsible for shipping carrier delays and cannot refund shipping charges on orders that have met our fulfillment deadline.
- How long will it take for my order to arrive?
- Orders are fulfilled and shipped from Downtown Los Angeles, CA. Depending on your location, orders processed with standard UPS ground shipping will take 5-10 business days to arrive. Delivery details will always be provided in your confirmation email.
- We do not currently offer expedited shipping
- We do not offer onsite LA pickup options